Your privacy matters to us. Here's how we collect, use, and protect your information.
Ranch Steward collects personal information including name, email, phone number, and payment details to provide our barn management services. We use this information to facilitate bookings, process payments, send service communications, and improve our platform.
We do not share mobile numbers or text opt-in data with third parties for their marketing or promotional purposes.
Mobile information may be shared only with service providers that help us deliver our services (such as Twilio for message delivery).
Text messaging originator opt-in data and consent will not be shared with any third parties.
Your information may be shared with:
We do not sell your personal information to third parties.
You have the right to access, correct, or delete your personal data.
Ranch Steward is built for barns, and many barns have riders, boarders, and helpers under age 13 who are real, active users — not just a name on a parent's account. This section explains how we handle their information under the Children's Online Privacy Protection Act (COPPA).
Parental consent. We only create an account for a child under 13 with a parent or legal guardian's ("Guardian") verified consent. Before a child's account ("Minor Account") is activated, we require the Guardian to review this notice and sign a consent form confirming they are the child's parent or legal guardian and authorize the account. We keep a permanent record of that consent — who consented, for which child, when, and how.
What we collect. From the Guardian: the information needed to set up billing and manage the account. From the child's own account: the child's name; a username and password; date of birth (used only to apply the under-13 protections in this section); the child's lesson and horse-care activity records (attendance, riding notes, participation) at their barn; and, where the barn requires it for safety, emergency contact and health or allergy information on the child's profile. We do not require a child to provide their own email address, phone number, or payment information — Guardians handle billing and receive all account, safety, and marketing communications.
How we use it. Solely to operate the barn-management service for the child's account — scheduling lessons, maintaining horse and riding records, keeping the barn's safety information current, and enabling communication between the Guardian and the barn. We do not use a child's information to serve targeted advertising, and we do not sell it.
The Waddy AI assistant. Waddy may process a child's account information to help operate features the child uses directly (for example, looking up a lesson time). Our agreement with our AI provider does not permit a child's information to be used to train AI models, so this processing is treated as part of operating the Service, not as a disclosure requiring separate consent.
Product analytics. Minor Accounts are excluded from our product-analytics tool: we do not record sessions, build an identified analytics profile, or capture usage events for a child's account.
Who we share it with. Only with service providers who help us run the platform — our text message and email providers (for notices to the Guardian, not the child), our payment processor, an address-lookup service we use for barn locations, our AI assistant provider, and our hosting/database provider — and with the barn the child is enrolled at, so the barn can manage lessons, records, and safety information. We do not disclose a child's information to anyone else, and we never disclose it for advertising or AI-training purposes.
How long we keep it. We keep a child's personal information only as long as the Minor Account is active, and for 90 days after the account is closed or the family stops using Ranch Steward, after which we delete it. We do not retain children's personal information indefinitely. The one exception is the consent record itself (that a Guardian consented, when, and how), which we keep permanently as a compliance record even after the child's account and personal data have been deleted.
A Guardian's rights. At any time, a child's Guardian can review the information we've collected from the child's account, export a copy of it, revoke consent, or delete the child's personal information and deactivate the account, by contacting us at support@ranchsteward.com or through account settings.
As your child gets older. The protections in this section apply while your child is under 13. From age 13 until they turn 18, the account continues as a "Guardian-Supervised Account" under your administrative oversight, as described in our Terms & Conditions. Once your child turns 18, that oversight ends and the account becomes theirs alone.
Questions. Reach us at support@ranchsteward.com.
For privacy-related inquiries or to exercise your rights, contact us at support@ranchsteward.com
Part of the Stewardship Brands Family